Sales & Operations Manager

This position will take over daily customer service and administrative tasks using our current minimal infrastructure. Position will start with ‘Sales Assistant’ duties, and then add ‘Sales & Marketing Manager’ and ‘Office Manager’ duties.
This will allow the owner to step back from daily tasks and develop our new catalog and associated system. Then, the Operations Manager will train and hire other managers for those positions with the new infrastructure, and then the team can continue to grow organically as managers need to grow their departments.

This fall we will be moving our inventory into a new warehouse, and that physical transition will give more framework to the new catalog and software system. The Operations Manager will work with the Salvage & Shipping team and the Catalog Manager to ease the flow of that transition, while also maintaining inventory access for order fulfillment.

We need someone with an excellent memory who is highly adaptive to change. You must be well-organized, confident and driven, yet also know when to sit back and soak in new information. Strong experience with computer systems, business management, and team leadership is a must. A working background in automotive, and ideally in classic Mercedes, is also required. Experience with design, customer service, marketing, e-commerce, website or inventory management are each great assets for every candidate to bring to the table.
Leadership skills are an obvious must, as you will be the cornerstone of the team at our Merlin location. We’re looking for someone who can inspire others and create space for concerns, while also keeping everything running efficiently. You should be both highly self-aware and be able to understand other people easily, spotting potential difficulties or concerns early on.

Responsibilities & Associated Positions

Sales & Marketing Manager

-Manage Order Fulfillment & Returns
-Manage Parts Requests
-Field customer email inquiries & phone calls
-Draft estimates & invoices for restoration customers

-Non-catalogued parts

>Research interchange

>Research new parts availability

> Enter Inquiries into ‘New Listings’ Database

-Create newsletters

-Create & manage social media content

-Manage online marketing accounts
-Create & manage offline marketing projects

-Create how-to videos

Office Manager

-Purchase Supplies

-Pay bills & Manage Cash Flow

-Work hours & Payroll

-Bookkeeping

-New Hires paperwork
-Insurance & Employee Benefits

Operations Manager

-Interview & Hire Employees, Train as Needed
-Develop & Maintain Employee Manuals

-Purchase Supplies

-Purchase Inventory

-Manage Cash Flow

-File Government Paperwork

-Help Manage Website & Proprietary Software

-Maintain Phone, Networking & Computer Systems

-Assist with Office, Sales & Catalog as needed

Hours & Benefits

Trial Period of 8-12 Weeks
35 hrs/Week, Hourly Wage
No benefits

Then,
40+ hrs/week, Annual Salary
10 days PTO/year
Medical & Dental Insurance
Roth IRA

In 2019
Quarterly Profit-Sharing Bonuses
Stock Options